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FREQUENTLY ASKED QUESTIONS 

Below you'll find some of the most common questions we have been asked. If you still cannot find the answer to your question send us an email with your query & we will do our best to reply within 24 hours!

 

1. What is the maximum number of guests allowed in the Villa?
Fire regulations allow for 12 occupants in the villa. Only people named on the booking form are allowed to stay in the property. There are a total of 5 bedrooms and a large Queen sized sofa bed in the second lounge.

 

2. Is the villa Air-Conditioned?
Yes! The Villa is fully Air Conditioned throughout and heated if required in the winter.

 

3. Is the pool overlooked?
The villa backs on to a quiet lake & conservation area.

 

4. Are pets allowed in the Villa?
There are no pets allowed.  


5. How do we locate/enter the property?
2 weeks before your arrival we will provide you with driving instructions to Villamagic from the airports, the telephone number of our Management Company and access code for the security gates. The front door is opened using a key pad and for extra security all guests are issued with their own personal code to enter into this key pad. This means entry to the villa is available at any time of the day without the inconveniece of collecting keys.

 

6. Will we have to bring bed linen/towels with us?
The villa is fully equipped for all your likely holiday requirements. Plenty of bed linen and towels are provided. However, we do ask that towels are not removed from the villa and pool, and therefore you are requested to bring your own beach towels if you intend to visit the local water parks or beaches.

 

7. What laundry facilities are there at the villa?

 

There is an American-sized washing machine & dryer in a separate utility room, together with an ironing board & iron. A clothes line is provided in the garage to hang washing & damp towels, if required.

 

8. What facilities are there in the kitchen?

 

 

There is a large stove, microwave, American fridge/freezer with ice-maker, dishwasher, coffee-maker & blender. Cookware is plentiful, in fact everything required in your home away from home!

 

9. What entertainment is provided?
There is a large cable TV in the Family area, with TV's provided in all the bedrooms. Also located in the Family Room is a Blueray player with CD library and a selection of board games.

 

In the games area, there is an 8' pool table with all the necessary equipment, an extreme Air Hockey table & a soccer table.

 

10. Do you have internet access? 

 

Yes, high speed wireless internet access has been installed, as many guests require the convenience of taking their own laptop computers on vacation. We will give guests the WEP code with the villa directions.    

 

 

11. Is the Pool or Spa heated?
These can both be heated on request for the additional cost indicated in the Weekly Rental Charges. We would recommend pool heat from October through to April.

 

12. What are the Pool safety features?
The pool is completely enclosed, and therefore can only be entered from inside the Villa or from the gate on the side. It is covered with a fine mesh screen that keeps the insects out, but in no way affects getting a good sun tan! There is also a 4 ft high safety fence which fits along the edge of the pool and is quick and easy to install or remove. It is recommended that this fence is kept in place when young children are present in the Villa.

 

13. What about child facilities?
A Crib, High Chair & Stroller are provided free of charge. The pool is fitted with a 4' high safety fence for the safety of young children.

 

14. What services are provided?
The house is professionally cleaned prior to your arrival and the pool and gardens are tended to weekly. Electricity & water are all included in the cost of your stay.

 

15. How can I pay?
With either a £ or US $ Cheque. Alternatively by Internet Bank transfer (details on request) or by Credit Card via PayPal (4% charge will be added). Receipts will be issued for all monies received.

 

16. How far away is the Airport?
Orlando is 30 minutes way, Sanford

is 50 minutes away.

 

17. How far away are the main attractions?

 

Villamagic is conveniently located minutes from the Highway 27 and Interstate 4, so travel to all major attractions is easy. The villa is only 15 minutes away from the main entrance of Walt Disney World. Sea World is around 25 minutes away, and Universal Studios 30 minutes away. There is a great selection of shops (including a Publix supermarket), boutiques and restaurants just 2 minutes away. Designer outlets and shopping malls are within a 30 minute drive. Championsgate golf complex is 2 minutes away and there are also around 38 Golf Courses within a 30 minute drive. Busch Gardens can be reached in around 45 minutes, and the beaches of the Gulf Coast and the Atlantic coast are just 1 hour away.

 

 

18. Who do we contact for questions and those little emergencies?
We have employed a professional  Management Company to look after your every need.

 

 

19. Are there any medical services locally?
The local Walgreens pharmacy is just 2 minutes away. Details of Doctors and the nearest Hospital are contained in the Welcome Book kept in the Villa. For those minor injuries, we have also provided a medical kit for you to use. Additionally, if you require any further help or advice, then please do not hesitate to contact our Management Company, who will be pleased to assist you.

 

20. What about making telephone calls?
ALL Local calls are FREE during your stay. Guests can purchase a phonecard for International & long distance calls at Walmart or local supermarkets.



E-mail:- info@villamagic.com / Phone:+44(0) 116 2351781

VILLAMAGIC- Luxury 5 Bedroom Villa Orlando Florida                   Copyright © 2005 Villamagic, All Rights Reserved.

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